Privacy Policy

Thank you for using 314.solutions ("we," "us," or "our"). This Privacy Policy explains what information we collect, how we use it, and your choices. It applies to our websites (including 314.solutions and subdomains) and to services, apps, and products we operate (the "Services"). If you do not agree with this Policy, please do not access or use the Services.

1) Who we are

Controller: WebF1 LLC (a Colorado, USA company). For enterprise customers, we may act as a processor of "Customer Content" (defined below) under your instructions.

Contact: Please reach us via the form at Contact us.

2) Scope & definitions

• Personal information (PI): Information that identifies or can reasonably be linked to an individual.
• Customer Content: Data you or your users upload to or create in the Services (e.g., files, records, templates, reminders, comments, and related metadata), excluding administrative/account data.
• Website Visitor: Anyone who visits our public websites.
• User: An account holder or authorized user of the Services.

3) Information we collect

A. You provide

• Account details (name, email, password or SSO identifiers), organization, role, preferences.
• Support requests, feedback, and communications.
• Billing information (processed by our payment provider; we do not store full card numbers).

B. Customer Content (private)

Content you or your users upload, create, or store in the Services. We process it solely to provide, maintain, secure, and improve the Services; to troubleshoot; to prevent abuse; and to meet legal obligations. We do not use Customer Content for advertising or to build marketing profiles.

C. Automatically collected

• Device/log data (browser, IP address, pages viewed, timestamps).
• Performance and diagnostics data.
• Cookies for essential operations, security, preferences, and internal analytics.

D. From third parties

• SSO providers (e.g., Microsoft Entra ID) to authenticate users.
• Payment processors for subscriptions and invoicing.
• Service providers (hosting, storage, email delivery, payment processing).

4) How we use information

• Operate and improve the Services.
• Authenticate accounts; secure the platform; prevent fraud/abuse.
• Provide support and respond to requests.
• Analyze usage to improve reliability and user experience.
• Send operational notices (e.g., service changes, outages, security updates).
• Comply with law and enforce agreements.

No sale or ad‑sharing. We do not sell personal information or share it for cross‑context behavioral advertising.

5) Our commitments for Customer Content

• Confidentiality: Processed only under your instructions and our agreement.
• Access controls: Limited to vetted personnel under confidentiality, using least‑privilege, time‑bound access. All privileged access is logged and reviewed.
• Encryption: In transit (TLS) and at rest.
• Isolation: Logical tenant separation and role‑based access controls.
• Subprocessors: Bound by data‑protection terms. Current core providers:
  • DigitalOcean (USA region) - hosting and storage.
  • CloudAMQP (on DigitalOcean in USA region) - managed LavinMQ messaging.
  • SendGrid - email delivery.We do not include tracking pixels or click‑tracking in our emails.

6) Legal bases (EEA/UK/Switzerland)

Where required, we process personal data under: contract performance; legitimate interests (e.g., security, improvement); consent (where applicable, such as certain cookies); and legal obligations.

7) When we share information

• Service providers (hosting, storage, email delivery, payment processing).
• Enterprise customers as controller when we act as processor.
• Law/legal requests when required or to protect rights/safety/service integrity.
• Business transfers (merger, acquisition, financing, or sale of assets) with continued protection.

8) Data retention

We retain personal information as needed to provide the Services and comply with law. Customer Content retention follows your configuration and our contract; after termination, we delete or return Customer Content within a reasonable period, subject to legal requirements and backups.

9) Security

• Encryption in transit and at rest.
• Network and application security controls, logging, and vulnerability management.
• Role‑based access and least‑privilege principles.
• Employee training, confidentiality, and background checks for relevant roles where permitted by law.

No system is 100% secure, but we continuously work to protect information and prevent unauthorized access.

10) International transfers

We host primarily in the USA (DigitalOcean USA region). If data is transferred internationally, we apply appropriate safeguards (e.g., Standard Contractual Clauses) and conduct transfer assessments where required.

11) Your rights & choices

• Access, correct, or delete personal information.
• Port data, object to/restrict certain processing, or withdraw consent (where applicable).
• Residents of certain U.S. states and EEA/UK/Switzerland have additional rights under local law.

To exercise rights, please use the form at Contact us. We may need to verify your identity and relationship to a customer account.

12) Cookies & analytics

• We use essential cookies for sign‑in, security, and preferences.
• We may use internal analytics; we do not use third‑party ad trackers.
• SendGrid: transactional email delivery only;no tracking pixels or click‑tracking enabled.

13) Children's privacy

The Services are not intended for children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children.

14) Third‑party links

Our sites may link to third‑party sites or services not operated by us; their practices are governed by their own policies.

15) Changes to this Policy

We may update this Policy. We will post updates with a new effective date and take additional steps where required by law.

16) Contact us

Use the form at Contact us. Postal/legal address available upon request.